Demo Stays Dubai · sample guest concierge

Every guest answered, in their own language, at any hour.

A WhatsApp concierge for holiday home operators. It answers check-in, Wi-Fi, parking and building questions, offers paid extras at the right moment, and passes the chat to your team with a clear summary when a person is needed.

See it with your properties

Speaks the guest's languageEnglish, Arabic, Russian, Hindi and more. The guest writes, the concierge replies in kind.
Sells extras without pushingLate check-out, airport transfer, partner tours, extra cleaning. One offer at a time, paid by link.
Knows when to stopEmergencies, complaints, refunds and anything it does not know go to your team at once.

Four sample conversations

Written for a fictional operator, Demo Stays Dubai, with three apartments. The same set-up is loaded with your own properties and rules.

Check-in at 23:00 English

Marina Vista 1BR, Dubai Marina. A guest lands late and the door code fails. The concierge walks through the fix, finds the backup, flags the keypad for the team and offers a ride back to the airport.

Troubleshooting
Team handover
Airport transfer offer

Tuesday, 23:12 Dubai time

Guest

Hi, we just got to the building. It's 11pm and the door code you sent is not working.

Concierge (AI)

Hi Mark, I'm the AI concierge of Demo Stays Dubai, and the team is one tap away. Sorry about the late-night trouble, let's fix it quickly.
Please touch the keypad to wake it, enter the code, then press the lock symbol. Apartment 2304, Marina Vista Tower, correct?

Guest

Yes 2304. Tried that, it beeps red.

Concierge (AI)

Thank you. Next step: open the key box on the wall next to the door with the box code from my earlier message. The backup key is inside. Tell me if it opens.

Guest

Got it! Key works, we are in.

Concierge (AI)

Great, welcome to Marina Vista. The Wi-Fi is DemoStays-Marina and the card is also in the key box.
I have told the team the keypad needs a check. They will fix it tomorrow morning and message you before they come in.

Team handover (normal priority)

Apt 2304 Marina Vista, guest Mark, English. Keypad rejects the code, backup key used, guest inside. Needs keypad check tomorrow, notify guest first.

Guest

Perfect, thanks. Checkout is 11, right?

Concierge (AI)

Yes, 11:00. If your flight leaves later, I can arrange a driver to the airport, from AED 150 for a sedan. Just tell me the flight time and I will set it up. No pressure.

Paid extra offered

Guest

Will do, thanks.

Paid late check-out Russian

JVC Garden Studio, Jumeirah Village Circle. A guest with an evening flight asks to leave later. The concierge offers two paid options, sends the payment link, confirms, then hands over a question it cannot answer.

Late check-out upsell
Payment link
Team handover

Wednesday, 18:40 Dubai time. The guest's language is detected automatically; English translations are shown here for this page only.

Guest

Здравствуйте! Мы завтра выезжаем, но рейс только в 20:00. Можно ли выехать позже 11:00?

EnglishHello! We check out tomorrow, but our flight is only at 20:00. Can we leave later than 11:00?

Concierge (AI)

Здравствуйте, Елена! Я ИИ-консьерж Demo Stays Dubai. Да, это возможно за дополнительную плату. На завтра в студии нет других заездов:
• до 14:00: 100 AED
• до 16:00: 200 AED
Какой вариант вам подходит?

EnglishHello, Elena! I'm the AI concierge of Demo Stays Dubai. Yes, it is possible for an extra fee. There are no other arrivals in the studio tomorrow:
• until 14:00: AED 100
• until 16:00: AED 200
Which option suits you?

Rule check: the apartment field "Same-day arrival" is set to "no", so the concierge may offer. If it were "yes", it would pass the request to the team.

Guest

Давайте до 16:00.

EnglishLet's do until 16:00.

Concierge (AI)

Отлично. Вот ссылка на оплату 200 AED: [payment link]. Как только оплата пройдёт, я сразу подтвержу поздний выезд до 16:00.

EnglishGreat. Here is the payment link for AED 200: [payment link]. As soon as the payment goes through, I will confirm the late check-out until 16:00.

Paid extra offered

Guest

Оплатила.

EnglishPaid.

Concierge (AI)

Оплата получена. Поздний выезд до 16:00 подтверждён. Спасибо!

EnglishPayment received. Late check-out until 16:00 is confirmed. Thank you!

Guest

А багаж можно оставить на ресепшене до вечера?

EnglishAnd can we leave the luggage at reception until the evening?

Concierge (AI)

Хороший вопрос. Этого нет в моей информации, поэтому я передаю вопрос команде, чтобы вам ответили точно. Ответ придёт сюда в течение 10 минут.

EnglishGood question. That is not in my information, so I am passing it to the team so you get an exact answer. The reply will come here within 10 minutes.

Team handover (normal priority)

Apt 512 JVC Garden, guest Elena, Russian. Late check-out until 16:00 paid (AED 200). Question: can luggage stay at reception after check-out, until the evening? Not covered in the knowledge base.

Parking question Arabic

Downtown Crest 2BR, Downtown Dubai. A guest asks about parking for two cars, one of them a large SUV. The concierge checks the height limit, offers a paid second bay nearby and passes the booking to the team.

Building info
Parking add-on
Team handover

Thursday, 10:05 Dubai time. English translations are shown for this page only.

Guest

السلام عليكم، هل يوجد موقف سيارات في الشقة؟ عندي سيارة دفع رباعي كبيرة، وسيارة ثانية مع أخي.

EnglishPeace be upon you. Is there parking at the apartment? I have a large SUV, and my brother has a second car.

Concierge (AI)

وعليكم السلام ورحمة الله، أهلاً بك. أنا المساعد الذكي لشركة Demo Stays Dubai.
تتضمن الشقة موقفاً واحداً مخصصاً رقم 41 في الطابق السفلي B1. الحد الأقصى لارتفاع المركبة 2.0 متر. هل ارتفاع سيارتك أقل من 2.0 متر؟

EnglishAnd upon you be peace and God's mercy, welcome. I'm the AI assistant of Demo Stays Dubai.
The apartment includes one assigned bay, number 41, on basement level B1. The maximum vehicle height is 2.0 m. Is your car lower than 2.0 m?

Guest

نعم، حوالي 1.95 متر.

EnglishYes, about 1.95 m.

Concierge (AI)

ممتاز، سيارتك تناسب الموقف المخصص. بالنسبة للسيارة الثانية، يمكننا ترتيب موقف في مرآب قريب بمبلغ 40 درهماً لليوم. هل تريد أن أطلب من الفريق ترتيبه؟

EnglishExcellent, your car fits the assigned bay. For the second car, we can arrange a space in a nearby garage for AED 40 per day. Would you like me to ask the team to arrange it?

Paid extra offered

Guest

نعم من فضلك، لمدة أربعة أيام.

EnglishYes please, for four days.

Concierge (AI)

تم تسجيل الطلب: أربعة أيام × 40 درهماً = 160 درهماً. سيتواصل معك الفريق هنا خلال 15 دقيقة لتأكيد المكان وإرسال رابط الدفع. شكراً لك.

EnglishRequest recorded: four days x AED 40 = AED 160. The team will contact you here within 15 minutes to confirm the location and send the payment link. Thank you.

Team handover (normal priority)

Apt 1107 Downtown Crest, guest Khalid, Arabic. Assigned bay B1-41 confirmed for SUV (1.95 m, under the 2.0 m limit). Requests a second space in the nearby garage for 4 days (AED 160). Please confirm the space and send the payment link.

Airport transfer and desert safari Hindi / English

Downtown Crest 2BR, Downtown Dubai. A family of five asks for an airport pick-up in Hindi written in Latin letters. The concierge sizes the vehicle, adds a child seat, then handles a tour question and is honest about the one price it does not have.

Airport transfer
Partner tour
Team handover

Monday, 21:30 Dubai time. Guests often type Hindi in Latin letters; the concierge answers the same way. English translations are shown for this page only.

Guest

Namaste! Hum 5 log hain, 12 March ko Dubai pahunch rahe hain. Kya airport se pickup mil sakta hai?

EnglishHello! There are five of us, arriving in Dubai on 12 March. Can we get a pick-up from the airport?

Concierge (AI)

Namaste Rahul ji! Main Demo Stays Dubai ka AI concierge hoon. Haan, DXB se pickup ho sakta hai. 5 log ke liye van chahiye: AED 250 (ek taraf), 6 log aur 6 suitcase tak. Driver arrivals par aapke naam ka sign leke milega. Flight number aur landing time bata dein?

EnglishHello Rahul! I'm the AI concierge of Demo Stays Dubai. Yes, a pick-up from DXB is possible. For 5 people you need a van: AED 250 one way, up to 6 people and 6 suitcases. The driver will meet you at arrivals with a sign with your name. Can you share the flight number and landing time?

Paid extra offered

Guest

AI915, landing 14:40. Suitcase 4 hain, aur ek bacha 3 saal ka hai.

EnglishAI915, landing 14:40. We have 4 suitcases, and one child is 3 years old.

Concierge (AI)

Shukriya. 4 suitcase van mein aa jayenge. 3 saal ke bacche ke liye child seat chahiye? AED 20 extra hai.

EnglishThank you. 4 suitcases will fit in the van. Do you need a child seat for the 3-year-old? It is AED 20 extra.

Guest

Haan, child seat bhi. Payment kaise karna hai?

EnglishYes, the child seat too. How do I pay?

Concierge (AI)

Total AED 270 (van 250 + child seat 20). Ye payment link hai: [payment link]. Payment ke baad main yahin transfer confirm kar dunga. Driver 45 minute tak landing ke baad wait karta hai.

EnglishTotal AED 270 (van 250 + child seat 20). Here is the payment link: [payment link]. After payment I will confirm the transfer here. The driver waits up to 45 minutes after landing.

Guest

Thanks. Humein ghoomne ka bhi plan hai. Desert safari ka kya rate hai?

EnglishThanks. We also plan some sightseeing. What is the rate for a desert safari?

Concierge (AI)

Desert safari dinner ke saath, partner company ke through: AED 180 adult. Bacchon (4 se 11 saal) ka rate AED 140 hai, lekin aapka bacha 3 saal ka hai, uska rate mere paas nahi hai. Main team se confirm karwa leta hoon. Kitne adult hain aur kaun si date, pickup time?

EnglishDesert safari with dinner, through a partner company: AED 180 per adult. The rate for children (4 to 11) is AED 140, but your child is 3 and I do not have that rate. I will have the team confirm. How many adults, which date and pick-up time?

Paid extra offered

Guest

4 adult, 14 March, pickup 3:30 baje.

English4 adults, 14 March, pick-up at 3:30.

Concierge (AI)

Note kar liya: 4 adult x AED 180 = AED 720, bacche ka rate team se aayega. Team partner se confirm karke 30 minute mein yahin batayegi.

EnglishNoted: 4 adults x AED 180 = AED 720, the child's rate will come from the team. The team will confirm with the partner and reply here within 30 minutes.

Team handover (normal priority)

Apt 1107 Downtown Crest, guest Rahul, Hindi (Latin script). Transfer DXB van + child seat, AED 270, flight AI915, landing 14:40 on 12 March, payment link sent. Desert safari 14 March, 4 adults (AED 720), one child aged 3: price for age 3 missing from the base, please confirm with the partner. Pick-up 15:30.

Want to see it with your properties?

Tell us roughly how many units you manage and which languages your guests write in. We will set up a short live test on WhatsApp.

See it with your properties

Demo Stays Dubai is a fictional operator. The conversations above are scripted examples of how the concierge is set up to behave, not recordings of real guests, and the amounts shown belong to the demo. Translations under the messages are shown only on this page. The concierge is an AI assistant and says so; your team stays in control of refunds, bookings and anything on site.